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eClinicalWorks Analyst - Backlog Consultant

Location : Buffalo, NY
Job Type : Temp/Contract
Hours : Full Time
Required Years of Experience : 5+
Required Education : Bachelors Degree
Travel : No
Relocation : No
Job Industry : Healthcare - Health Services
Job Category : Health IT, Informatics

Job Description :

Our client, a well-established, leading global technology consulting firm is currently seeking professionals with eClinicalWorks experience to participate in the day-to-day resolution, tracking and follow-up on issues related to the applications used by a large hospital in upstate NY.   

All work will be performed at various sites in the Buffalo, NY area.  Local candidate strongly preferred.  This is a 2-3 month opportunity onsite.


  • Provide user Support Services for eClinicalWorks, Dragon and other applications used by providers and clinics.

  • Perform onsite training and new provider orientation as needed. 

  • Identify, coordinate and communicate issues, requirements and status related to application functionality with other team members and software vendors.

  • Answer “how to” questions regarding use of the applications

  • Complete new user and provider provisioning

  • Implement eCW in new practices or providers as requested.

  • Drive to the various clinics and practices for onsite training and support

  • Troubleshoot user errors and provide timely and high-quality customer service

  • Conduct root cause analysis and implement fixes to reduce future errors

  • Document issues and solutions

  • Participate in the day to day tracking and follow-up on issues and questions of daily operations.

  • Validate and support systems testing efforts

  • Work with client users and functional teams as needed

  • Utilize the ChangeGear ticket management system to track issue status and work volume

  • Participate in a 24/7 after hours on-call rotation.


Required Qualifications :

  • 5+ years’ experience working with Ambulatory sites supporting eClinicalWorks and Dragon.

  • Extensive knowledge of Ambulatory workflows.

  • Ability to explain system usage to physicians and other clinicians.

  • Experience supporting Medent preferred.

  • Demonstrated track-record of consistent efforts toward delivering quality solutions per agreed scope.

  • Ability to maintain a customer focus and close alignment with the customers’ business objectives.

  • Focus on continually improve domain knowledge.

  • Ensure the quality of deliverables as per defined defects standards.

  • Take complete ownership for the assigned task and provide timely updates on the progress of the project / task to all stakeholders.

  • Adherence to the defined standards.

  • Takes initiative and drives to bring issues to logical conclusion; demonstrate a proactive approach.

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