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Medhost ED Support Analyst

Location : Remote after knowledge transfer
Job Type : Direct
Hours : Full Time
Required Years of Experience : 5+
Required Education : BA preferred
Travel : Yes
Relocation : No
Job Industry : Healthcare - Health Services
Job Category : Information Technology

Job Description :

Our client, a well-established, leading global IT solution provider with more than half-a-century of experience delivering technology solutions and consulting services in diverse industries is seeking an experienced MEDHOST ED Analyst to provide exceptional quality and timely support to ED users at a regional hospital. 


 


Responsibilities:



  • Provide technical support for MEDHOST ED and related applications.

  • Troubleshoot user errors and provide timely and effective solutions and service.

  • Conduct root cause analysis, identify and implement fixes to reduce future errors.

  • Document issues and solutions and follow-up on issues and questions related to daily operations.  Share resolutions with team members to improve overall productivity. 

  • Validate and support systems testing efforts

  • Utilize the ticket management system to track issue status and work volume

  • Participate in a 24/7 after hours on-call rotation

  • Deliver consistent efforts towards providing quality solutions as per agreed upon scope.

  • Maintain customer focus and align closely with the customers’ business objectives.

  • Advance efforts to continually improve domain knowledge.

  • Ensure the quality of the deliverables as per the defined defects standards.

  • Takes complete ownership for assigned tasks and provides timely updates on progress.

  • Adhere to defined standards.

  • Takes initiative and drives to bring issues to logical conclusion; demonstrate a proactive approach

  • Identify, coordinate, and communicate issues, requirements, and status related to application functionality with other team members and software vendors.


Required Qualifications :


  • Experience working with MEDHOST ED application.

  • Extensive knowledge of Emergency Department processes and clinical workflows.

  • Strong written and verbal communications skills while working independently, one-on-one and in cross-functional teams.

  • Problem-solving abilities.

  • Emotional Intelligence when responding to system issues and communication with customers and team members.

  • Demonstrated success in problem-solving and identifying and implementing solutions.

  • Must be able to travel for first 4-6 weeks of project for knowledge transfer --  Non negotiable.


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