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Truchart Applications Analyst

Location : Buffalo
Job Type : Direct
Hours : Full Time
Required Years of Experience : 5+
Required Education : BA Preferred
Travel : No
Relocation : No
Job Industry : Healthcare - Health Services
Job Category : Health IT, Informatics

Job Description :

Our client, a well-established, leading global IT solution provider with more than half-a-century of experience delivering technology solutions and consulting services in diverse industries is seeking an experienced MEDHOST ED Analysist to provide exceptional quality and timely support to ED users at a regional hospital. 


 


Responsibilities



  • Provide Support Services for Mediture Truchart (used for the PACE program, Care for the Elderly) and related applications.

  • Troubleshoot user errors and provide timely and high-quality customer service.

  • Review application updates and release notes, and provide user training on new functions and features.

  • Provide hardware support and swap out laptops when needed.

  • Conduct root cause analysis and implement fixes to reduce future errors

  • Document issues and solutions

  • Participate in the day-to-day tracking and follow-up on issues and questions of daily operations.

  • Validate and support systems testing efforts.

  • Work with client users and functional teams as needed.

  • Utilize the ticket management system to track issue status and work volume.

  • Participate in a 24/7 after hours on-call rotation.


Required Qualifications :


  • Experience working with and supporting Mediture Truchart application.

  • Extensive knowledge of home health and long-term care EHR workflows. 

  • Strong written and verbal communications skills while working independently, one-on-one and in cross-functional teams.

  • Problem-solving abilities.

  • Emotional Intelligence when responding to system issues and communication with customers and team members.

  • Demonstrated success in problem-solving and identifying and implementing solutions.

  • Takes initiative and is self-directed in bringing issues to logical conclusion.

  • Must be in Buffalo or within commute distance.


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